IMPORTANT SHIPPING INFORMATION
Jacques Torres Chocolate offers year-round shipping to our customers. We work hard to ensure that our chocolate is delivered to you fresh and in good condition.
SHIPPING RATES AND METHODS
Shipping rates are determined?by FedEx,?based both on?the?total?weight of the order and the distance?the shipment?will travel. We ship exclusively with FedEx and offer Expedited and?Ground Services only to certain areas of the country. Unfortunately, we cannot offer the Ground option to all destinations because our chocolate is time and temperature sensitive – we want our chocolate to reach you and?your?gift recipients looking and tasting?just as fresh as it does when?it leaves our shop.
If you are placing?your?order after 2:00pm EST,?your?order will not be shipped?until the following?business?day. Orders are not shipped on Fridays, Saturdays or Sundays during warm weather months to ensure minimal time?in?transit. Shipments are not picked up or delivered during national holidays when FedEx is closed. You will receive email confirmation when?your?order is shipped.
We currently only ship to the contiguous United States. Please note that we cannot ship to P.O. Boxes or international destinations. We are not responsible for delivery delays?experienced?by FedEx due to weather or mechanical error and are,?therefore, unable?to offer refunds for those reasons.? Currently we do not ship to Alaska or Hawaii.
For?international orders, please email us at firstname.lastname@example.org for?further?information.
Please note that delivery date options provided are estimates only. We will ship?your?order to arrive as close to?your estimated delivery date as possible. Unfortunately, due to circumstances beyond our control, we are unable to guarantee delivery dates. ?If you have any questions or need assistance with your order please contact our customer service team at email@example.com or call 929-337-8856.
No Signature Required
All orders are shipped “no signature required ” which means the package will be left at the shipping address,?which may mean simply left on a residential doorstep.?We are not responsible if the package is lost or stolen or melted after FedEx?has completed the?delivery.
Shipping chocolate is tricky and nobody likes melted chocolate! If the destination city’s temperature is?70 degrees?or warmer,?please choose 2-Day or Overnight shipping options. We’ll provide a styrofoam lined container and ice packs to protect?your?chocolate. If you have chosen ground?shipping, we are not responsible if the chocolates arrive melted and will not offer any refund. Please note that late spring and all through the summer we only offer Expedited?shipping to most states.
* In order for us to hold to our product's quality standards, ground shipping will be removed for these hot weather states; Florida, Texas, Arizona, and Nevada, ?Two day and overnight shipping options will still be available year round.?